Chennai, Tamil Nadu

CRM Software for Retail & E-Commerce Brands in Chennai

Chennai's retail brands compete across stores, marketplaces and their own websites for repeat customers.

Enquiries from Instagram, Google Shopping, marketplaces, WhatsApp and walk-ins are easy to lose. We build a CRM for retail & e-commerce brands in Chennai that captures every lead, assigns it, reminds your team and shows which source is actually converting.

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Problems retail & e-commerce brands in Chennai tell us about

  • Stock mismatches between the shop, the website and marketplaces
  • Orders, invoices and shipping handled in different tools
  • Returns and refunds eating margin with no visibility
  • Little repeat business because there is no customer history

What your CRM does

  • ✔Captures leads automatically from Instagram, Google Shopping, marketplaces, WhatsApp and walk-ins
  • ✔Keeps every one of your shoppers and repeat buyers linked to their history, including multi-channel inventory sync across store, website and marketplaces
  • ✔Sets follow-up reminders for order, invoice and shipping workflow
  • ✔Reports on supplier purchase planning and reorder levels alongside pipeline conversion
  • ✔Removes the problem of stock mismatches between the shop, the website and marketplaces
  • ✔Sends WhatsApp, SMS and e-mail follow-ups to shoppers and repeat buyers from the same screen

How we work with you

  1. Step 1

    Pipeline design

    We define your stages from first enquiry to sales analytics by product, store and channel and decide who owns each step.

  2. Step 2

    Integrations

    We connect the channels that bring you Instagram, Google Shopping, marketplaces, WhatsApp and walk-ins.

  3. Step 3

    Launch

    Your team starts with real enquiries from shoppers and repeat buyers, not a blank system.

  4. Step 4

    Refine

    Once data flows we tune stages and reports around supplier purchase planning and reorder levels.

Working with Chennai businesses from Hyderabad

DigiBuilt Solutions is based in Hyderabad and works with clients across India. For retail stores, D2C brands and online sellers in Chennai we run discovery and reviews over video calls, share progress on a project board and visit your site when it adds value. Whether your shoppers and repeat buyersare around Oragadam, Tambaram, Guindy or elsewhere in Chennai, the project is run the same way.

  • No enquiry from shoppers and repeat buyers left without an owner
  • Faster first response than: returns and refunds eating margin with no visibility
  • Clear view of which channels bring business

Frequently Asked Questions

Can the CRM work for a sales team spread across Chennai?

Yes. Staff use it from a phone or laptop, log calls and visits as they happen and managers see customer profiles with loyalty and repeat-purchase campaigns activity in real time.

Can we import our existing shoppers and repeat buyers contacts?

Yes. We import contacts and history from spreadsheets, Tally exports or your current tool so nothing from your existing records is lost.

Can you connect our store, website and marketplace stock?

Yes. We sync inventory across your billing software, website and major marketplaces so an item sold in one place updates everywhere.

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